MedLet Legal

Privacy Policy

Last updated: July 28, 2026

This policy explains how Medlet collects, uses, and protects your information when you use our website, medical education platform, and mobile application.

1. Introduction

Welcome to Medlet ("we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, protect, and handle your information when you use:

  • our website at medlet.ai and related web pages;
  • our medical education management platform, including dashboards used by institutions, instructors, and learners; and
  • our Medlet mobile application (the "App").

Together, these are referred to as the "Services". By accessing or using the Services, you agree to the practices described in this Privacy Policy. Your use of the Services is also subject to our Terms and Conditions.

2. Data Controller

The data controller responsible for your personal information is MedLet for Technical Solutions Company (trade name: MedLet), located in the Hashemite Kingdom of Jordan, Amman, Marj Al-Hamam, P.O. Box 11732.

If you have questions about how we handle personal data, contact us using the details in Section 15 below.

3. Information We Collect

3.1 Information You Provide Voluntarily

We may collect:

  • Name and profile information
  • Email address
  • Phone number
  • Account credentials and role/institution affiliation
  • Information submitted through forms, uploads, or communications within the Services (for example, support requests, course content, assignments, attendance records, or file attachments)

3.2 Automatically Collected Information

We may collect:

  • Device information (type, operating system, browser, app version)
  • IP address and general location derived from IP
  • Usage data, logs, and diagnostics
  • Crash reports and performance data
  • Cookies and similar technologies (see Section 9)

3.3 Sensitive Personal Data

We do not intentionally collect sensitive personal information unless required to provide the Services and permitted by applicable law. If institutions or users upload content that may include personal or education-related information, they are responsible for ensuring they have the right to share it and that their use complies with applicable rules.

4. How We Use Your Information

We may use data to:

  • Provide, operate, secure, and maintain the Services
  • Create and manage user accounts and institutional access
  • Deliver educational features such as courses, rotations, attendance, and learning materials
  • Improve, personalize, and troubleshoot the user experience
  • Communicate with you about the Services, updates, and support
  • Process support requests and respond to inquiries
  • Monitor usage, analytics, and service performance
  • Prevent abuse, fraud, and unauthorized activity
  • Comply with legal obligations and enforce our terms

5. Legal Bases for Processing

Where required by applicable law, we process personal data based on one or more of the following: your consent, performance of a contract, our legitimate interests (such as securing and improving the Services), and compliance with legal obligations.

6. Sharing of Information

We may share information with:

  • Service providers that help us host, operate, analyze, support, or secure the Services
  • Educational institutions or administrators authorized to access data within their tenant or organization
  • App store partners where the mobile application is distributed
  • Payment processors, where applicable
  • Legal authorities when required by law or to protect rights and safety

We do not sell your personal information.

7. Third-Party Services

The Services may integrate third-party tools and services, which may include:

  • Google Analytics (website usage analytics)
  • Google Analytics for Firebase, Firebase Cloud Messaging, and Crashlytics (mobile app)
  • Cloud hosting, storage, and content delivery providers
  • Payment processors

These providers process information according to their own privacy policies and our agreements with them, where applicable.

8. Cookies and Similar Technologies

We use cookies and similar technologies on our website and web platform to operate the Services and understand how they are used.

8.1 Types of cookies we use

  • Essential cookies: required for authentication, session management, tenant selection, and core platform functionality
  • Preference cookies: remember settings such as interface preferences
  • Analytics cookies: help us understand website traffic and usage through tools such as Google Analytics

8.2 Managing cookies

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to sign in or use parts of the Services. Where required by law, we will request consent before using non-essential cookies or similar tracking technologies.

9. Data Storage and Security

We use administrative, technical, and organizational measures designed to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal data only for as long as necessary to provide the Services, fulfill the purposes described in this policy, resolve disputes, enforce agreements, and comply with legal obligations.

11. Children's Privacy

The Services are not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children without appropriate authorization.

12. International Transfers

Your information may be transferred to, stored in, or processed in countries other than your own, including countries where our service providers operate. Where required, we take steps designed to protect personal data in accordance with applicable law.

13. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority.

To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date. For material changes, we may also provide notice through the Services, by email, or by other appropriate means.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact:

  • Company: MedLet for Technical Solutions Company (MedLet)
  • Address: Marj Al-Hamam, Amman, Hashemite Kingdom of Jordan, P.O. Box 11732
  • Email: [email protected]
  • Phone: +962 79 9759 433
  • Website: www.medlet.ai